Ghana News Agency (Accra) – Prince Opoku Edusei, the deputy chief executive officer in charge of operations at the Driver and Vehicle Licensing Authority (DVLA), says the government’s investment in cutting-edge technology has improved the Authority’s service delivery.
Opoku Edusei said that the DVLA has digitised over two million manual documents dating from 1995 to 2017 and is working assiduously to clear the backlog to deliver better services to the public.
He was speaking at the second virtual Results Fair in Accra, organised by the Ministry of Monitoring and Evaluation for agencies and ministries implementing 17 priority areas of governance and public administration to share their achievements with the public. The event is on the theme “Promoting Efficiency and Accountability in Public Service Delivery”.
Opoku Edusei said that over the years, besides problems of inefficiency and poor customer service, the DVLA has been dealing with the phenomenon of “goro boys”, which stained its corporate image and caused revenue losses.
In 2017, he said, the Ghana Integrity Initiative (GII) ranked the DVLA the most corrupt institution in the country. In 2019, however, the GII acknowledged the DVLA as the best policy reform institution in the country.
He said DVLA embarked on a two-year strategic plan, dubbed the “Double, Double Business Plan”, with the aim of doubling the revenue, integrity and impact of the Authority.
The plan targeted the use of technology in administration of records for drivers’ licences and registration of vehicles, as well as other services rendered by the DVLA.
This is in pursuit of President Akufo-Addo’s Digital Transformation Agenda for the country.
Tactical action plans
The deputy chief executive explained that the strategic business plan had focused on six tactical actions: the creation of a new and highly enhanced image, ensuring serious optimisation via technology, ensuring financial autonomy and sustainability, being customer-focused, developing human capital and launching vigorous research into business development and innovation.
With these innovations, the Authority had reduced the number of vehicle registration processes from 13 steps to six by collaborating with stakeholders.
Opoku Edusei said by harnessing advanced technology effectively, the DVLA now prints driver licence cards within 30 minutes, two weeks, or at most a month, as required by clients.
William Kwasi Sabi, the deputy minister of monitoring and evaluation, said under the World Bank-funded Public Sector Reform for Results Project, the government is implementing the Ghana Results Fair to enhance service delivery in the public sector.
The fair is one of the government’s efforts to promote inclusive engagement and interaction between the public sector and the citizenry to promote evidence-based decision-making and improve accountability for output, Sabi said.