More than a hundred flights have also been delayed, according to data from flight tracking website FlightAware.
Some travellers on social media claimed the German airline switched to using pen and paper to organise boarding and was not able to digitally process baggage.
One customer tweeted that Frankfurt airport staff were only assisting individuals that were manually checked in.
⚠️Important information on flight disruption: As of this morning the airlines of the Lufthansa Group are affected by an IT outage, caused by construction work in the Frankfurt region. Unfortunately, this has led to flight delays and cancellations. We are working on –
— Lufthansa (@lufthansa) February 15, 2023
Others said they were confused about how to get their refunds and had not received any support from the company.
“Lufthansa asks affected passengers to check the status of their flight on the company’s app or website before arriving at the airport. Passengers with domestic flights can switch to Deutsche Bahn until Sunday,” the airline said in a statement.
“We regret the inconvenience this will cause our passengers,” a spokesperson from the company added.
Air traffic controllers have diverted flights from Germany’s busiest airport Frankfurt, but the problem has affected services worldwide.
Lufthansa and Germany’s national train operator blamed the fault on a drill which cut through a Deutsche Telekom fibre optic cable bundle.
This meant passenger check-in and boarding systems at Lufthansa seized up on Wednesday and prompted German air traffic control to suspend incoming flights.
However, these have since resumed, with some 40 landings per hour at Frankfurt airport since midday on Wednesday which Germany’s DFS air traffic controllers said is nearly normal traffic.
Deutsche Telekom said in a statement: “Two cables have already been repaired overnight by our technical team and many customers are already back online.”
Separately, German airport workers are due to go on strike on Friday in a dispute about pay.
Last month, domestic flights were grounded across the US after a contractor deleted files on a crucial computer server used by pilots.
More than 11,000 flights were delayed and at least 1,300 were cancelled on 11 January after the Notice to Air Missions (Notam) system went offline.
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