“Prepaid” challenges in Kumasi have been resolved, says ECG
For nearly four days, ECG payment platforms were offline, frustrating many customers in parts of the Ashanti Regional capital, Kumasi
The Electricity Company of Ghana (ECG) has announced that the credit vending challenges customers in Kumasi experienced due to a system failure have been resolved.
For nearly four days, ECG payment platforms were offline, frustrating many customers in parts of the Ashanti Regional capital, Kumasi.
But management of the Electricity Company of Ghana says the technical challenge “which prevented customers on the ENERSMART system from purchasing prepaid credit has been resolved”…
“…and customers can now purchase [credit] from both ECG offices and private vendors”, a statement from the power distributor said on Friday (January 20).
Earlier, some vendors and customers in the Ashanti Region affected by the system interruption were not able to sell or buy electricity for nearly a week.
Aisha, a resident of Sawaba said anxiety began to set in after attempts to reload her card failed.
“I have been coming to check at this sales point for the past four days and they always tell me the network has not been restored. Now I have deposited all my food items to a neighbour’s fridge, else they will go bad, also my phone is currently off and I have to give it to a friend to charge it for me,” said the mother of three.
Mary also joins affected customers at Buokrom, Santasi, Asawase, and Asokore Mampong for an intervention.
“We have money to buy [the prepaid credit], but it is not available. We plead with the ECG for an intervention,” she added.
Jonathan Ofori
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