Feedback on Creative Work Should Give Direction, Not Demand Changes

Giving feedback is tricky, but especially for creative work, where “good” may be subjective. The next time you have to provide input on a piece of creative work, such as a design prototype or a website mock-up, start by signaling that your opinion is exactly that: an opinion. Use first-person pronouns (I, me, and my) and descriptive phrases such as “What I see is…” or “What strikes me is…” or “My opinion is…” Make clear that your input is meant to outline potential trajectories for the project — not a specific, “right” road for it to take. Focus on giving direction, not critiquing. While you should provide detailed feedback about what you think is or isn’t working, don’t overly dig into specifics. The discussion should open up space for something new to emerge, something that neither you nor the creator might have anticipated.

Source: HBR