The Ghana National Fire Service (GNFS) has reported a significant decline in prank calls made to its emergency lines, marking a 31.52% drop in the first quarter of 2025 compared to the same period last year.
According to a statement issued by the GNFS Public Relations Department, the Service received 131,862 prank calls between January and March 2025, down from 192,545 during the same three-month period in 2024.
The GNFS attributed the sharp decline to intensified public education and advocacy campaigns aimed at discouraging misuse of emergency numbers. These campaigns, officials say, were rolled out across traditional media platforms, schools, community outreach programmes, and digital channels.
“Prank calls seriously undermine emergency response by wasting resources and delaying real interventions, posing risks to lives and property,” the statement noted.
The Acting Chief Fire Officer, Daniella Mawusi Ntow Sapong, lauded the public for the encouraging response to the service’s calls for behavioural change.
“We commend the public for responding positively, and we urge continued cooperation to further reduce misuse of our emergency lines,” she said.
The GNFS reminded the public that prank calling emergency services is a criminal offense under Ghanaian law and carries serious legal consequences.
As part of its ongoing efforts to improve emergency response delivery, the Service urged Ghanaians to report genuine fire emergencies without delay through the toll-free numbers 192 or 112, or via the hotlines 0302772446 / 0299340383.
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