The Driver and Vehicle Licensing Authority (DVLA) says it has cleared approximately 400,000 pending driver’s licence applications after inheriting a backlog exceeding 440,000.
The authority described the situation as both operationally challenging and a potential security risk.
Speaking Channel One TV on Friday (13 February), the DVLA’s Director of Corporate Affairs, Stephen Attuh, said a 24-hour operational centre was established to centralise processing and protect the integrity of the licensing system.
“Upon assumption of office by the current CEO, we noticed that there were over 440,000 backlog licence applications. So what he did was to commission a 24-hour centre because we wanted to centralise the system due to its security nature so that we do not have people gaining access to it and issuing fake licences.
“What we are looking at currently is to operate our regional offices on a 24-hour basis. However, not all offices can function the same way.
“For those areas that cannot run a 24-hour service, we operate an extended service running two shifts until we see high demand, then we roll it out fully.”
The DVLA has also opened an additional 24-hour centre at Adenta, with similar round-the-clock services operating at the ports in Takoradi and Tema.
Despite the progress, the Authority acknowledged that some applicants continue to report delays dating back to 2023.
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